How can I place an order?
What impact does the Brexit have on my shopping experience with Conrad?
In general, the new regulations for trade between the EU and the UK are as follows: As a private customer, tax will be charged on parcels (not necessarily total order values) under...
Can I change or cancel my order?
Want to change or cancel an order? As long as your order is still pending, no problem at all. Log in to your account, go to My Orders and check the order status. Best to give us a...
How can I place orders?
Shopping at Conrad is easy and straightforward. Available around the clock, and with plenty of options to choose from. OnlineeMail Online Easy. Fast. Safe. Our webshop at www.con...
Gibt es conrad.com auch auf Deutsch?
Ja und nein. Zur Zeit wird der Webshop von uns nur auf Englisch gepflegt. Das heißt der Originalinhalt ist nur auf Englisch verfügbar. Sie können sich die Inhalte aber automatisch ...
Are you searching for a product?
You are currently in our helpdesk section. If you are trying to find a product, please go back to our webshop by clicking on the Conrad Logo in the left upper corner and use the se...
I can't finish my order-what should I do?
We are very sorry that you are experiencing issues when trying to place an order. We thrive to provide a great user experience in our webshop but should you come accross any obsta...
I need technical advice
Besides our entire product range, our webshop also provides detailed product descriptions, a full list of tech specs and a wide selection of compatible accessories on each individu...
Why doesn’t my item ship to certain countries?
Getting this notification means that the chosen product is classified as HAZMAT and, as a result, needs to be shipped by surface mail. Speaking of which, built-in mobile phone and ...
Does shipping to non-EU countries incur customs duty/import VAT?
Depends on the country you want your order being shipped to. Always best to contact your local customs office before placing an order.
Can I get my order delivered EXW?
Sorry, we don’t offer EXW delivery options in conjunction with UPS, DHL, DPD, TNT or FedEx accounts.
What happens if my order exceeds the weight limit?
If your order qualifies as bulk or measurement cargo, it needs to be handled by specialist carriers. Unfortunately, this will incur extra costs. We’ll provide you with a quote and ...
How can I redeem a voucher?
Go to your shopping cart, scroll down to the “Have a voucher?” field and type in the discount voucher code. Click “Add voucher”. Done. One voucher per transaction only.
I would like to export items to a non-European country. Can I reclaim VAT?
Yes, but subject to the following conditions: Total invoice amount needs to exceed €75.- you can’t be an EU resident you need to export the items within three months after purchas...
I am ordering on behalf of a company based in another country within the EU. Will my order be exempt from VAT?
Within the EU we offer an intra-community supply of goods. In case, the following three criteria apply, your order will be exempt from VAT: shipment across borders - means supp...
Can I use my own PO number when placing an order online?
To order the items added to the shopping basket you need to login to your account using your email address and your password. After confirming your address (step 2) and choosing a...