How do I return an item?

Wrap up the item appropriately, enclose a copy of the invoice, state the reason why you are returning the item and post it to  

Conrad Electronic SE
Klaus Conrad Strasse 2
92533 Wernberg
Germany

Postage refunds are limited to items returned to make a warranty claim. Please send us your receipt of postage paid. 

N.B. In order to be eligible for a shipping refund you need to choose the most cost-effective carrier which, in most cases, is the national postal service of your country. Don’t forget to provide your bank details, to enable us to credit your account. If the returned faulty item is oversized or exceeds the postal weight limits please get in touch so that we can work out a mutually agreeable shipping method.

 

Further information about returns within the EU (via UPS):

If you are returning an item from within the EU and within the statutory return period, you can easily create a return label online:

1. Go to the UPS tracking page.
2. Enter your parcel tracking number.
3. Click on "Return this parcel" (view screenshot below). 
   You can also see, below the button, how long the return label will remain available.
4. The label page will open.
5. Select your preferred return label, enter your email address, submit and print the label.

6. Attach the label to your parcel and send it back to us.