How do I return an item?
Wrap up the item appropriately, enclose a copy of the invoice, state the reason why you are returning the item and post it to Conrad Electronic SECustomer Care DepartmentKlaus Co...
Can I purchase an extended warranty?
Unfortunately extended warranties are not available to customers from abroad.
What is the statutory warranty for your products?
We provide a 2-year warranty on all new products. Refurbished products and display items come with a 1-year warranty. We reserve the right to repair or replace any item. The warra...
What happens to data stored on my device?
If you return a product with built-in memory, such as hard disk drives, USB flash drives, and mobile phones, the following terms apply: Keeping the information safe and secure is...
What is your postal address for item returns?
Conrad Electronic SECustomer Care DepartmentKlaus Conrad Strasse 292533 WernbergGermany
How do I receive a refund for a returned item?
Upon receipt of the returned item, we email you a credit note. The amount will be credited to your credit card or PayPal account. If you paid for your order via bank transfer, plea...
How long is the cooling-off period for a purchase?
You may return items within 14 days after receipt subject to the products being unused, in perfect original condition and being returned with all components. However, sealed items...
How long does it take to process returns?
We aim to process all returns within two working days after receipt. If you are entitled to a refund, we email you a payment advice. The amount will be credited to your credit car...
If I return an item, do I need to pay postage?
Whether you get a shipping refund depends on the reason you are returning the item. If you bought the wrong product, or if you don’t want the item you bought any longer, you will n...