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• Contact us

  Let us know how we can help you For inquiries regarding orders: Please provide your Customer ID and, if applicable, your order or invoice number in relation to your inquiry. F...

• What constitutes intra-Community supply of goods (ICS)?

  Transactions need to meet three criteria to be considered as an intra-Community supply ofgoods, namely  shipment across borders - means suppliers dispatching goods to someone base...

• What countries are intra-Community countries?

  EU member states: Austria Belgium Bulgaria Croatia Republic of Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembo...

• How do invoices reference intra-Community supply?

  The invoice shows the VAT identifier “0D” (VAT-exempt ICS) and states “Zero-rated intra-Community supply of goods.”

• How do I benefit from intra-Community supply?

  The supplies are exempt from VAT.

• Why does my company have to pay 19% VAT instead of the rate that applies to my country?

  Our warehouse is based in Germany. This means that all ICS business is governed byGerman tax law.

• I provided a valid VATIN in my webshop account. So, why do I need to pay tax?

  Unfortunately, we can only validate your VATIN after you’ve placed your first order. Oncewe’ve validated your VATIN, we ship your order without applying VAT and reimburse anytax yo...

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• What impact does the Brexit have on my shopping experience with Conrad?

  In general, the new regulations for trade between the EU and the UK are as follows: As a private customer, tax will be charged on parcels (not necessarily total order values) under...

• Can I change or cancel my order?

  Want to change or cancel an order? As long as your order is still pending, no problem at all. Log in to your account, go to My Orders and check the order status. Best to give us a...

• How can I place orders?

  Shopping at Conrad is easy and straightforward. Available around the clock, and with plenty of options to choose from. OnlineeMail  Online Easy. Fast. Safe. Our webshop at www.con...

• Gibt es conrad.com auch auf Deutsch?

  Ja und nein. Zur Zeit wird der Webshop von uns nur auf Englisch gepflegt. Das heißt der Originalinhalt ist nur auf Englisch verfügbar. Sie können sich die Inhalte aber automatisch ...

• Are you searching for a product?

  You are currently in our helpdesk section. If you are trying to find a product, please go back to our webshop by clicking on the Conrad Logo in the left upper corner and use the se...

• I can't finish my order-what should I do?

  We are very sorry that you are experiencing issues when trying to place an order.  We thrive to provide a great user experience in our webshop but should you come accross any obsta...

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• How can I pay?

  Pay the way that suits you best. Choose your preferred payment method during checkout by selecting one of the following options: PayPal Credit Card Advance Payment Please indicat...

• How can I get a copy of my invoice?

  Once the goods are dispatched you will receive your invoice via email. Should you have not received such an email please get in touch with us 

• Can I send you a cheque?

  Sorry, we don’t take cheques.   Select your country below, to find out how you can pay.

• Why do I have to make an advance payment?

  In some cases, we may ask for advance payment. Normally, this applies to orders placed by customers without previous purchase history (e.g. first time buyers), or due to high value...

• Can I pay on-account?

  Yes. On-account payments are available to our business customers upon request. Please send an email, quoting DUNS identifier Billing address VAT registration number Accounting co...

• Can I pay Cash On Delivery?

  No, sorry. We don’t offer cash on delivery for cross-border orders. Instead, you may pay with credit card, PayPal or make an advance payment. Some payment options may not be availa...

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• Countries we DO NOT ship to

  Unfortunately we are not able to ship to the following countries (no exceptions can be made): USA and it's territories Canada China Russia Belarus Ukraine Norway Australia New Zea...

• Do you offer global shipping?

  For more information, select your country: Brexit: for more information click here Please note: Due to the current situation packages can take significantly longer to arrive in som...

• Bulky Goods

  Deliveries exceeding the maximum weight/size require shipment by specialist carriers. In such cases, we will notify you of the additional costs involved as wells as the estimated d...

• Do you deduct the VAT for deliveries to the Canary Islands?

  Yes, you just have to make sure that you select 'Canary Islands' as your country and not Spain. That way our system knows to deduct the VAT and it will also ensure that the invoice...

• Can I track my order?

  As soon as your order has been dispatched we’ll send you an email with a link to a tracking service that allows you to check on progress. Sadly, in some countries, tracking doesn’t...

• What shipping provider do you use?

  Please Select your Country first - then we can show you the right shipping provider:

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• How do I return an item?

  Wrap up the item appropriately, enclose a copy of the invoice, state the reason why you are returning the item and post it to   Conrad Electronic SECustomer Care DepartmentKlaus Co...

• Can I purchase an extended warranty?

  Unfortunately extended warranties are not available to customers from abroad.   

• What is the statutory warranty for your products?

  We provide a 2-year warranty on all new products. Refurbished products and display items come with a 1-year warranty.  We reserve the right to repair or replace any item. The warra...

• What happens to data stored on my device?

  If you return a product with built-in memory, such as hard disk drives, USB flash drives, and mobile phones, the following terms apply:  Keeping the information safe and secure is...

• What is your postal address for item returns?

  Conrad Electronic SECustomer Care DepartmentKlaus Conrad Strasse 292533 WernbergGermany  

• How do I receive a refund for a returned item?

  Upon receipt of the returned item, we email you a credit note. The amount will be credited to your credit card or PayPal account. If you paid for your order via bank transfer, plea...

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• What is Conrad Connect all about?

  Interconnecting devices and services from different manufacturers and providers using a single platform. Enabling smart devices to talk to each other to boost their functionality a...

• Do you offer cable prefabrication services?

  Yes, we do. Services are provided collaborating with Arnotec GmbH, and come with two options: Koax Cable Prefabrication Litze Cable Prefabrication  Learn more >>    

• Can I order spare parts?

  We are here to support you both prior to and after your purchase. Whether we are talking special-purpose batteries or hard-to-find accessory parts, there aren’t many electronics or...

• Can you get me products that are not part of your current product range?

  Looking for a product currently not available from conrad.com? Get in touch with us and we help you find what you want using our local and global supplier contacts. Whether we are ...

• Do you supply Smart Home products?

  Yes. We stock a wide range of products that help you make your home really smart. More information available here. And what’s more, we operate Conrad Connect, an IoT platform that ...

• Do you offer PCB manufacturing services?

  Yes, we do provide a printed circuit board manufacturing service. Your solution for small-scale productions Our PCB service is the ideal solution to have your Printed Circuit Board...

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• What is Conrad's Privacy Policy?

  We take your Privacy very seriously!    Klick here to find out all the details

• Please try searching in English

• How do I unsubscribe from your newsletter?

  Sorry to see you go. To unsubscribe, use the link provided in each of our newsletter issuesOr contact our Customer Service Team.

• How do I subscribe to your newsletter?

  Our newsletter contains all the latest B2B and B2C product news and offers. You can sign up here.  

• Can I review a product?

  Of course. Log on to our website, go to the relevant product page, scroll down to Product Reviews and click "Write New Review". Please stick to rating the product. If you want to ...

• Can I purchase vouchers or gift cards?

  Sorry, we don’t sell gift cards or vouchers.